Refund policy

Return & Refund Policy

Cancellations
You can cancel any order for a full refund at any time before it ships. Email sales@badlandsdistillery.ca with your order number and we'll take care of it. Once an order has left the distillery it's on its way and we can't recall it.

Spirits — returns
We're a licensed distillery, and Alberta liquor regulations don't allow us to accept alcohol back into our inventory once it's left our premises. For that reason we can't accept returns or exchanges on spirits, opened or unopened, and we can't refund an order simply because a flavour wasn't to your taste.

That said, we stand behind every bottle. If something is wrong with your order, the sections below cover it and we'll make it right.

Damaged or broken bottles
Email sales@badlandsdistillery.ca within 48 hours of delivery with your order number and photos of the outer shipping box and the damaged bottles. We'll send a replacement or issue a refund for the affected bottles — your choice. There's no cost to you and you don't need to send anything back.

Wrong or missing items
If we shipped the wrong product or something is missing from your order, contact us within 7 days of delivery and we'll ship the correct item or refund it, whichever you prefer.

Quality concerns
If a bottle has a genuine defect — off aroma, a compromised seal, sediment that shouldn't be there — email us with your order number, the batch code from the label, and a photo. We'll replace or refund it. Please don't discard the bottle until we've been in touch.

Orders that don't arrive
If tracking shows your order as delivered but you haven't received it, contact us within 7 days of that scan and we'll open a trace with the carrier. If the package is confirmed lost, we'll replace or refund it in full.

Refused or undeliverable orders
Orders that can't be delivered are held at a local depot and then returned to us. If a returned order reaches us, we'll refund it less the actual shipping cost we paid — including on orders that qualified for free shipping, where our real cost still applies. The same goes for orders returned because of an incorrect address entered at checkout.

Apparel and merchandise
Unworn, unwashed apparel with tags attached can be returned within 30 days of delivery for a full refund. Email us first and we'll send return instructions. Return shipping is the customer's responsibility. Items that have been worn, washed, or altered can't be returned. If your item arrives with a printing or manufacturing defect, contact us within 30 days and we'll replace it at no cost.

Non-refundable
Gift cards, and any item marked final sale.

How refunds are issued
Approved refunds go back to your original payment method. Once we process a refund you'll get a confirmation email; it typically takes 5-10 business days to appear on your statement, depending on your bank or card issuer. Original shipping charges aren't refunded except where the order was our error.

Before you dispute a charge
If something's gone wrong, please email us first — we'd much rather fix it directly, and we usually can within a day.

Contact
sales@badlandsdistillery.ca
Badlands Distillery, 108-3906 82 Avenue, Leduc, AB T9E 8M4