Shipping policy

Where we ship
We currently ship to Alberta, Saskatchewan, Manitoba, and Ontario. Interprovincial alcohol shipping rules in Canada are changing quickly and we're working to add more provinces — check back, or join our email list and we'll announce it. We can't ship to the territories, outside Canada, or to PO boxes.

Shipping rates
Range from $14.99 to $24.99 flat. Order 3 or more bottles and shipping is free anywhere we deliver. Add a 4th bottle and it's 25% off.

Order processing
Orders placed Monday to Thursday are packed and shipped the same or next business day. Orders placed Friday, on weekends, or on statutory holidays ship the next business day.

Delivery times
Alberta [1-2] business days. Saskatchewan and Manitoba [2-4]. Ontario [4-7]. These are carrier estimates and don't include processing time above. Weather and holiday volume can add a day or two.

Tracking
Shipping application will email a tracking number as soon as your order leaves the distillery. Tracking is provided by our carrier and on some routes it updates infrequently — if you haven't seen an update in 48 hours, email us and we'll follow up on your behalf.

Damaged bottles
We pack every order in moulded shippers built for glass, but accidents happen. If anything arrives broken, email sales@badlandsdistillery.ca within 48 hours with photos of the outer box and the damaged bottles. We'll replace it or refund it — your choice — at no cost to you.

Lost packages
If tracking shows delivered and your order hasn't arrived, contact us within 7 days of that scan and we'll open a trace with the carrier.

Incorrect addresses
Please double-check your address at checkout. Free shipping applies to the address submitted with your order. Once a shipment is in transit we can't redirect it, and any change or reship after that point is at the customer's expense. If you catch a mistake before it ships, email us right away and we'll fix it.

Returns
Orders can be cancelled and refunded any time before they ship — just email us. Because we're shipping alcohol, we can't accept returns once an order has left the distillery, except where a product arrives damaged, incorrect, or doesn't arrive at all (see above).

Questions
sales@badlandsdistillery.ca